Returns, Exchanges & Refunds

Retuns-Exchanges-Refunds

On-line purchases should be returned within 30-days with the original box, packing, paperwork, parts or accessories, receipt and in new condition to receive a full refund or credit.
Shipping fees will not be refunded unless we shipped the incorrect product.
Return shipping charges must be pre-paid. We will not accept C.O.D. deliveries.
Refunds will be issued in the same form of payment that was used for original payment, for example: if paid by credit card, then a credit card refund will be issued, if by Gift Card, than a Gift Card will be issued.
Oversized items may require special arrangements, please contact us before making any return shipping plans.

Perishable items: Contact us before shipping any perishable items back to us.
Software & Media: Computer games, software, CD's, DVD's, audio or video tapes may be exchanged only if unopened.
Products that have been altered and the cost of alteration will not be considered for return.

Jay's Gift Certificates or store credits can be redeemed online or in either of our Clare or Gaylord locations once they are verified.

We will gladly make changes to your order if you contact us before it is processed, please be aware that this could cause a shipping delay.

Defective products will be replaced or refunded once the defect has been verified by us or by the original manufacture.
Warranties are from the manufacture or the product and many require the product be sent directly to them for repair or replacement. Contact the manufacture directly.
Repairs should be handled by or returned to the manufacture for service work or in accordance to their requirements.

Shipping, handling or custom charges or services like Gift Wrapping are not refundable.
Certain types of special order deposit charges are not refundable.
Charges for modification of any type to a product are not refundable.

Contact our online Customer service at: ecom@JaysSportingGoods.com